Frequently Asked Questions

Policies


RETURNS, CANCELLATIONS, AND CHANGES

Full payment is expected at time of purchase*. All gowns are made-to-order upon purchase for the bride, therefore returns and exchanges are not possible. You have a 24 hour period to make any changes to your order. Once you find the dress...stop shopping!! ​

Accessories that are "made to order" or custom, are non-refundable. Stock accessory returns after 24 hours will be subject to a 15% restocking fee.

​*Alternate terms may be negotiated on a case by case basis.